Funny thing... we had another outage (same @#$%ing server) on Tuesday and guess what? Everybody was talking. Tickets being opened proactively, IT and Operations and Client Services, and Resource all engaged. Issue resolved in 5 minutes and then about 20 minutes of post-op to determine WTF is going on and to make sure it doesn't happen again today.
Do organizations need to fall on their face on occasion in order to keep on their toes?
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.